Returns & Exchanges

At PAKA®, we want you to be completely satisfied with your alpaca fiber gear. If your purchase isn't the perfect fit, we offer a 30-day window for returns and exchanges on all unworn items in their original condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Follow the prompts to generate a prepaid shipping label, which will be sent directly to your email for easy printing at home.

3

Package Your Gear

Place the items in their original packaging, ensuring all tags are attached, and secure the prepaid label to the outside of the parcel.

4

Ship and Refund

Drop your package at any authorized carrier location; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing